These Terms and Conditions (“Terms”) govern your use of the website located at innovativehomeconcepts.com (the “Site”) operated by Innovative Home Concepts, Inc. (“IHC,” “we,” “us,” or “our”), an Illinois corporation with its principal place of business at 4410 IL-176, Ste 1, Crystal Lake, IL 60014. By using the Site or submitting a request through it, you agree to these Terms. If you do not agree, please do not use the Site. Our Privacy Policy explains how we handle personal information.
Your signed contract comes first. These Terms cover the Site and our communications with you. Any work IHC performs is governed by a separate written contract signed by you and IHC. If these Terms and a signed contract conflict, the signed contract controls. Nothing in these Terms limits any right you have under Illinois or federal law, including your right to cancel a home repair contract.
1. About IHC
IHC is a family-owned exterior home improvement contractor serving McHenry County, Illinois and surrounding areas since 2005. Our services include siding, windows, roofing, gutters (including GutterShutter), entry and patio doors, skylights, and related exterior renovation services. Service scope and availability are determined project by project.
Some products IHC offers, such as garage doors, are installed by independent partner companies rather than IHC crews. For those products, the installing company is responsible for its installation work, and its own terms and warranty apply to that work.
2. Estimates, Quotes, and Prices
- Not an offer. Our request forms, chat, and phone lines are a way to ask for an estimate. They are not an offer to perform work.
- Non-binding information. Verbal estimates, and any pricing information given by phone, text, email, website chat, automated or AI assistants, or online tools, are non-binding and for general planning only.
- Written estimates are valid for thirty (30) days from the date issued unless the estimate says otherwise.
- Hidden conditions. Pricing depends on site inspection, product availability, and conditions visible at the time of inspection. Conditions found during the work (for example rot, structural damage, or code-required upgrades) may require a written change order.
- The contract sets the price. An estimate is not a contract. Work begins only after a written contract is signed by you and an authorized IHC representative, and that contract states the total cost and scope.
- Published price ranges. Price ranges on the Site, in marketing, and on social media are general estimates for typical projects. They are not an offer and may not be current or apply to your home. If a price on the Site is wrong because of an error, IHC is not bound by it.
- IHC may decline any project, including after providing an estimate.
3. Financing
Financing, when offered, is provided by third-party lenders such as GreenSky, not by IHC. Approval, rates, terms, and fees are set by the lender under its own agreement with you. Any financing example on the Site is illustrative only.
4. Cancellation Rights
Your cancellation rights for a signed contract are stated in that contract and are provided by law. Depending on the sale, they may include the federal Cooling-Off Rule (16 CFR Part 429), the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2B), and the Illinois Home Repair and Remodeling Act (815 ILCS 513), which includes additional rights for buyers age 65 or older and for contracts paid by an insurance claim. These Terms do not shorten, waive, or replace any of those rights. Free estimates carry no cancellation obligation on either side.
5. Insurance Claims and IHC Public Adjusters
- IHC is a contractor. IHC does not represent you on an insurance claim, does not negotiate your claim, and does not file or call in a claim on your behalf. IHC may inspect your home with your permission, prepare an estimate of repair costs, and talk with your insurer’s representative about the damage and repair options.
- Deductibles. IHC does not pay, waive, rebate, or discount any part of your insurance deductible.
- IHC Public Adjusters. Our sister company, IHC Public Adjusters, is a separately licensed Illinois public adjusting firm. If you choose to hire it, it works for you under its own written agreement. Financial relationship disclosed per 215 ILCS 5/1575.
- Your choice. You are not required to hire a public adjuster, to hire IHC Public Adjusters, or to use IHC for repairs.
- Your insurance company decides coverage and payment. IHC does not guarantee the outcome of any claim.
6. Warranties
Manufacturer warranties. IHC installs products from manufacturers including James Hardie, Andersen Windows and Doors, LP SmartSide, CertainTeed, GutterShutter, ProVia, Albany Door Systems, Midway Window Products, CraneBoard, Mastic, and Versetta Stone. Manufacturer warranties are issued by the manufacturer to the property owner under the manufacturer’s own terms and registration requirements. IHC is not the issuer or guarantor of manufacturer warranties, and nothing in these Terms limits any manufacturer warranty.
IHC workmanship warranty. IHC provides a workmanship warranty on installation labor for projects completed by IHC crews. Its length, scope, and exclusions are stated in your signed contract, which controls over any description on the Site or in marketing. It does not cover damage from acts of nature, ordinary wear, lack of homeowner maintenance, modifications or repairs by others, or pre-existing conditions not disclosed at the time of inspection.
7. Calls, Texts, and Email
Responding to you. When you submit a form, call, text, or give your phone number or email to IHC, you agree that IHC may contact you by phone, text, and email about your request, estimate, appointment, and project.
Marketing. Marketing calls or texts sent using automated technology, or an artificial or AI-generated voice, require your prior express written consent. Consent to marketing messages is not a condition of purchasing any goods or services from IHC. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Stopping messages. Reply STOP to any text, reply HELP for help, click unsubscribe in any marketing email, call (815) 356-9020, email info@innovativehomeconcepts.com, or tell us in any other reasonable way. We honor opt-out requests within ten (10) business days. Opting out of marketing does not stop messages about an active estimate, appointment, project, or contract.
Your number. Please give us only a phone number and email address that you own or are authorized to use, and tell us if your number changes.
8. Phone Calls, AI Assistant, and Recording
Calls to IHC may be answered by an automated AI assistant, and calls may be recorded and transcribed for quality, training, and record-keeping. The assistant can take your information and book appointments. It cannot make binding commitments about price, scope, or warranty. Only a signed contract does that. If you do not want to speak with the assistant or be recorded, tell us and ask for a person, or email us instead.
9. Photographs and Your Home
When you request an estimate, you give IHC permission to visit the exterior of the property you identify to measure, inspect, and photograph existing conditions. IHC may use project photographs for estimating, documentation, training, and marketing, including on the Site and social media. IHC does not publish your street address or house number with project photographs. If you do not want your project photographs used for marketing, tell us in writing and we will not use them for marketing.
10. Reviews and Testimonials
Reviews and testimonials on the Site come from real customers and are shown with permission or taken from public review platforms such as Google. We do not pay for reviews or reward reviews based on what they say, and IHC employees are not presented as customer testimonials. Where we shorten a review or remove personal details such as a street address, we do not change its meaning. Reviews shown on the Site are a selection; you can read all of our Google reviews on our Google Business Profile.
11. Site Content Is General Information
Articles, guides, cost information, product information, and other Site content are general information only. They may contain errors, may change without notice, and are not engineering, legal, insurance, tax, or financial advice. Product specifications and warranties are set by each manufacturer. Check the manufacturer’s current literature for your product, and rely on your written estimate and contract for your project.
12. Using the Site
You must be at least 18 years old to request an estimate. You agree not to use the Site for any unlawful purpose, submit false information or someone else’s contact details, interfere with the Site’s operation or security, or copy or collect Site content by automated means for commercial purposes without IHC’s written permission. IHC may suspend or limit access to the Site at any time.
13. Intellectual Property
The Site and its content, including the IHC name, logo, written content, photographs, videos, and design, belong to Innovative Home Concepts, Inc. or its licensors and are protected by copyright, trademark, and other laws. You may view and print Site pages for personal, non-commercial use, such as planning a project for your own home. Any other use requires IHC’s written permission. Manufacturer names and logos belong to their owners.
14. Third-Party Links
The Site links to websites IHC does not control, including manufacturers, lenders, review sites, and government sites. IHC is not responsible for their content or practices. Your use of them is governed by their own terms.
15. Disclaimer for the Site
The Site and its content are provided “as is” and “as available.” To the extent permitted by law, IHC disclaims all warranties about the Site, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. This section applies to the Site only. Warranties for work and products are stated in your contract and in the manufacturer’s warranty.
16. Limitation of Liability for the Site
To the extent permitted by law, IHC is not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Site, and IHC’s total liability for any claim arising from your use of the Site is limited to one hundred dollars ($100). This section does not apply to work performed under a signed contract, which is governed by that contract and by law, and nothing in these Terms limits liability that cannot be limited by law.
17. Indemnification
You agree to indemnify and hold harmless IHC and its owners, employees, and agents from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your misuse of the Site, information you submit that is false or not yours to give, or your violation of these Terms.
18. Accessibility
We want everyone to be able to use the Site. If you have trouble using any part of it, call (815) 356-9020 or email info@innovativehomeconcepts.com, and we will help you get the information or service you need.
19. Governing Law and Disputes
These Terms are governed by Illinois law, without regard to conflict-of-law rules. Disputes about these Terms or the Site will be resolved in the state or federal courts located in McHenry County, Illinois, unless the law gives you the right to bring them elsewhere. Disputes about work performed under a signed contract are governed by that contract.
20. General
- Changes. IHC may update these Terms. The “Last updated” date shows the latest version. Changes apply from that date forward and do not change a contract you have already signed.
- Severability. If any part of these Terms is found unenforceable, it will be limited to the minimum extent necessary, and the rest stays in effect.
- No waiver. If IHC does not enforce a provision, that is not a waiver of it.
- Entire agreement. These Terms and our Privacy Policy are the entire agreement about the Site. They do not replace a signed contract.
- Assignment. You may not transfer your rights under these Terms. IHC may transfer them to a successor business.
21. Contact
Questions about these Terms:
Innovative Home Concepts, Inc.
4410 IL-176, Ste 1
Crystal Lake, IL 60014
Phone: (815) 356-9020
Email: info@innovativehomeconcepts.com
