Privacy Policy for Innovative Home Concepts, Inc. Last Updated: March 1, 2025
Innovative Home Concepts, Inc. (“Innovative Home Concepts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, innovativehomeconcepts.com (the “Website”), or interact with our services. By using our services or interacting with our Website, you consent to the terms of this policy. This policy applies specifically to information collected through our Website, lead generation activities, and service interactions.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you request a free inspection, quote, or contact us, we collect:
– Name
– Address
– Email address
– Phone number
– Property details (e.g., type of roof, gutter issues)
– Any other information you choose to provide in form fields or messages.
Transactional Information: Details regarding your interactions with us, including:
– Service requests (e.g., roofing consultations, gutter inspections)
– Project history
– Invoices and payments
Technical Data: We automatically collect information about your use of our Website, including:
– Log Data: Your IP address, browser type, operating system, referring website, pages visited, and dates/times of your visits.
– Cookies and Similar Technologies: We use cookies, pixels, and web beacons to gather information about your browsing activity, preferences, and device. See section 5 for details.
2. How We Use Your Information
We use your information to:
To Provide Services and Respond to Requests:
– Process and respond to your requests for free inspections, consultations, and quotes.
– Schedule appointments and communicate about your roofing, siding, windows, doors, or gutter service needs.
– Provide information you request about our services.
– Offer customer support.
To Improve Our Website and Services:
– Analyze Website usage and trends to enhance functionality and content.
– Personalize your experience on our Website.
– Develop new services and offerings.
Marketing and Communication (with your consent where required):
– Send promotional emails, newsletters, or SMS messages about our services, special offers, or industry news that may interest you, only if you’ve opted-in where required by law. You can opt-out anytime (see “Your Rights and Choices” below).
– Serve targeted online advertisements (see section 5 below).
– We do not share or sell your mobile data, including data collected from mobile devices, for marketing purposes.
Legal and Administrative Purposes:
– Comply with applicable laws, regulations, and legal processes.
– Protect our rights, property, and safety, as well as those of others.
– Prevent fraud, abuse, and unauthorized activities.
3. SMS Communications
We may send text messages (SMS) to keep you updated on your project, provide service reminders, or share promotional offers, as permitted by applicable law. By providing your phone number, you consent to receive these SMS communications. Our SMS communications comply with A2P10DLC regulations to protect your privacy and ensure a secure messaging experience.
You may opt out of SMS communications at any time by replying “STOP” to any text message from us. Note that opting out may mean missing important service updates.
4. How We Share Your Information
We may share your personal information in the following circumstances:
With Service Providers: We share with third-party providers who assist us in operating our Website and business (e.g., website hosting, email marketing, payment processors, scheduling software, SMS services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We’ll notify you via email or a Website notice of any ownership changes or new uses of your data, along with your options.
Legal Compliance and Protection: We may disclose your information if we believe it’s necessary to: (a) comply with laws or legal processes; (b) protect our rights, property, or safety and those of others; (c) address fraud, security, or technical issues; or (d) respond to third-party rights claims.
With Your Consent: We may share your information for other purposes with your explicit consent.
We do not share or sell your mobile data, including data collected from mobile devices, with third parties for their marketing purposes.
We do not sell or rent your personal information to third parties.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activity on our Website.
What are Cookies? Cookies are small text files placed on your browser or device by websites you visit, enhancing functionality and providing usage insights.
Types of Cookies We Use:
– Essential Website Functionality: Necessary for core operations and security.
– Analytics and Performance: Help us understand visitor interactions (e.g., via Google Analytics) to improve our Website.
– Marketing and Advertising: Deliver targeted ads and measure campaign effectiveness, tracking activity across sites.
Your Cookie Choices: Modify your browser settings to decline cookies or receive notifications. Disabling cookies may affect Website functionality.
Do Not Track: Our Website does not currently respond to “Do Not Track” signals.
6. Data Security
We implement industry-standard measures to protect your personal information from unauthorized access, use, or disclosure, including:
– Secure server environments.
– Firewalls and intrusion detection systems.
– Restricted access to authorized personnel only.
– Encryption for sensitive data during transmission.
However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security despite our efforts.
7. Your Rights and Choices
You have rights regarding your personal information, subject to applicable law, including:
– Access: Request access to your data.
– Correction: Request fixes to inaccurate or incomplete data.
– Deletion: Request data deletion, subject to legal requirements.
– Objection: Object to processing for purposes like direct marketing.
– Restriction: Request restricted processing in certain cases.
– Data Portability: Request your data in a portable format.
– Withdraw Consent: Withdraw consent anytime where applicable.
To exercise these rights, contact us below. You may also:
– Opt-Out: Reply “STOP” to SMS or use email unsubscribe links.
– Access/Update: Contact us directly to update your info.
8. Children’s Privacy
Our Website and services are not intended for children under 16. We do not knowingly collect their data. If a child under 16 provides information, parents or guardians should contact us to request deletion.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in practices or legal obligations. Updates will be posted here with a revised “Last Updated” date. We encourage periodic reviews. Significant changes may include email notices or consent requests, as required by law.
10. Contact Us
For questions, concerns, or requests about this Privacy Policy or our practices, contact us at:
Innovative Home Concepts, Inc.
4410 IL-Route 176 ste 1
Crystal Lake, IL 60014
Phone: 815-356-9020
Email: info@innovativehomeconcepts.com
