Innovative Home Concepts, Inc. (“Innovative Home Concepts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, innovativehomeconcepts.com (the “Website”), or interact with our services.

1. Information We Collect

• Personal Information: Name, address, email address, phone number, and property details
• Transactional Information: Service requests, project history, and invoices
• Technical Data: IP address, browser type, and cookies

2. How We Use Your Information

• Process requests for inspections, consultations, and quotes
• Schedule appointments
• Analyze Website usage
• Send promotional emails (with your consent)
• Comply with applicable laws and regulations

3. SMS Communications

• We may send text messages for project updates, appointment reminders, and promotional offers
• Our SMS practices comply with A2P 10DLC regulations
• You may opt out at any time by replying STOP to any message

4. How We Share Your Information

• Service Providers: We may share information with trusted third-party providers who assist with hosting, email, and payment processing
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Compliance: We may disclose information when required by law or to protect our rights
• With Your Consent: We may share information when you have given us explicit permission

We do NOT sell or rent your personal information to third parties.

5. Cookies and Similar Technologies

Our Website uses the following types of cookies:

• Essential Cookies: Required for core Website functionality
• Analytics Cookies: Help us understand how visitors interact with the Website
• Marketing Cookies: Used to deliver relevant advertising

You can modify your browser settings to decline cookies or alert you when cookies are being sent.

6. Data Security

We implement industry-standard security measures, including secure servers, firewalls, and encryption, to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Objection: Object to the processing of your personal information
• Portability: Request a portable copy of your data

To opt out of SMS communications, reply STOP to any message. To opt out of marketing emails, click the unsubscribe link in any email.

8. Children’s Privacy

Our Website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Innovative Home Concepts, Inc.
4410 IL-Route 176, Ste 1, Crystal Lake, IL 60014
Phone: (815) 356-9020
Email: info@innovativehomeconcepts.com